Returns & Shipping


Shipping & Returns Policy 

 

SHIPPING

We offer $9 flat-rate shipping on all U.S. domestic orders.

Orders are processed within 1-3 business days after you get your confirmation email. As soon as your order ships, you'll get an email with a tracking number to keep tabs on it. Please give it 48hours for the tracking info to update.

Heads up: If your order is returned to us due to a wrong address, we'll charge a $10 re-shipping fee.

For international orders, keep in mind that we're not responsible for any duties, taxes, or tariffs that come up during delivery. If your package is returned or declined, we'll hook you up with store credit for the order value minus the international shipping cost.

 

RETURN POLICY

We're all about making returns easy! That's why we offer FREE RETURNS on all U.S. orders. We're pretty sure you'll love what you ordered, but we get it-sometimes it just doesn't work out.

  • You've got 5 days AFTER delivery to request a return label for your item(s).
  • Returns are store credit only.
  • Items that cannot be returned are:
    • Final Sale (Sale Items)
    • Jewelry
    • Hats
    • Hair Accessories

To qualify for store credit, items must be:

  • Unworn, Unwashed, Unaltered
  • Free of deodorant marks and stains
  • Free of perfume and odors
  • Free of pet hair
  • Returned in original condition, with tags still on

*Items that do not meet these requirements may be denied*

Please fill out the form below to start your return request!

Once approved please mail it back within 5 days.

 

DAMAGED/FAULTY ITEMS

Once your package is shipped, it's in your hands. If something happens to your order in transit, or it's missing, please reach out to the shipping carrier directly.

But if you get a damaged or faulty item, email us at neutralsneons@gmail.com within 5 days of receiving your order. Just send a photo of the defect with your order number. We'll get things sorted with store credit, a replacement, or a refund to your original payment method-whatever works best for you.

 

LOST PACKAGES

Lost packages? We can't be held responsible for those. Please contact the shipping carrier directly if that happens.

 

ORDER CANCELLATIONS/CHANGES

Changed your mind? We've got you covered! Just let us know within 30 mins of purchase, and we'll cancel or adjust your order. After that, we can't make any changes.

 

WORLDWIDE SHIPPING 

For our international customers, please note we're not responsible for any duties, taxes, or tariffs charged upon delivery. If your international package is returned or declined, we'll issue store credit for your order value, minus the shipping cost.